At Earth Studio we strive to ensure that every customer is delighted with their purchase. In the unfortunate event that your order arrives broken or damaged, we are here to help.
Damaged or Broken Items: If your item arrives in less than perfect condition, please contact us immediately upon receipt. We will arrange for a replacement to be sent out to you promptly. We may require photographic evidence of the damage to assist us in improving our packaging and shipping processes.
Customer Satisfaction Guarantee: We are committed to your satisfaction and happiness with your purchase. If for any reason you are not completely satisfied with your order, please reach out to us. We will do everything within our means to address your concerns and ensure that you are satisfied with the product you receive.
How to Contact Us: You can contact our customer service team via the Contact Us link on our webpage. Please provide your order number and details of the issue, and we will assist you promptly.
Returns and Exchanges: As many of our products are custom-made or one-of-a-kind, we may not be able to offer returns or exchanges for reasons other than damage or defects. However, we are committed to finding a satisfactory solution for our customers in such cases.
Refunds: Refunds will be issued in the original form of payment for items returned due to damage or defects. Please allow up to 30 business days for the refund to be processed after the returned item is received.
